Terms & Conditions

1. Who you are buying from

The seller is [FULL LEGAL NAME / COMPANY NAME], trading as Vanterpool Audio, of [BUSINESS ADDRESS]. Contact: [SUPPORT EMAIL]. Company number: [IF APPLICABLE]. VAT number: [IF APPLICABLE].

2. Products and orders

Product pages describe the main functionality, supported operating systems and plugin formats. You are responsible for checking system requirements and compatibility before purchase. An order is accepted when you receive an order confirmation or when access to the purchased software is provided, whichever is specified in the checkout confirmation.

3. Prices and payment processing

Prices are shown in [CURRENCY] and [INCLUDE / EXCLUDE] applicable taxes unless stated otherwise at checkout. Payments are processed securely by [PAYMENT PROCESSOR]. Vanterpool Audio does not intend to store full payment-card details.

[PAYMENT PROCESSOR] may process payments, fraud checks, taxes, refunds and receipts according to its role in the transaction. If it acts as merchant of record, the checkout and receipt should clearly identify that arrangement.

4. Digital delivery

Products are supplied as digital downloads and/or through a customer account or licence-delivery system. Download instructions and licence information will be provided after successful payment.

5. Cancellation, digital content and refunds

Where UK consumer cancellation rights apply to digital content, the checkout should ask you to expressly request immediate supply and acknowledge that the statutory right to cancel may be lost once the download or digital supply begins.

Nothing in these terms limits statutory rights relating to digital content that is faulty, not as described, or not supplied with reasonable care where those rights apply.

Any additional voluntary refund policy should be stated here: [REFUND POLICY].

6. Software licence

Purchasing software gives you a licence to use it; ownership of the software and its intellectual property is not transferred. The applicable licence terms are set out in the Software Licence Agreement.

7. Compatibility, updates and availability

Supported systems and formats are listed on each product page. Future operating-system, DAW or plugin-format changes may affect compatibility. Vanterpool Audio may provide maintenance updates, fixes or compatibility updates, but no particular future feature or update is promised unless expressly stated.

8. Trials

Trial versions may be time-limited, feature-limited or otherwise restricted. Trial terms may differ by product and will be described before download.

9. Liability

Nothing in these terms excludes liability that cannot legally be excluded. Subject to applicable consumer law, the software is intended as a creative production tool and results depend on the user's material, monitoring, workflow and judgement.

10. Acceptable use

You must not use the website, downloads or licensing systems unlawfully, attempt to bypass technical protection, distribute unauthorised copies, or interfere with the operation or security of the service.

11. Governing law

These terms are governed by the laws of [ENGLAND AND WALES / OTHER JURISDICTION], without removing any mandatory consumer protections that apply in your country of residence.

12. Contact

Questions about purchases, refunds or these terms: [SUPPORT EMAIL].